This voice recognition on customer service hotlines has to stop. Usually when you have to call somewhere you're frustrated about something already and then you have to sit there and argue with a computer using your voice to talk to someone that can actually understand words instead of phonetics..... so by time you get to talk to someone, you're not only frustrated, your irate.....

.... If only companies would not screw up in the first place we wouldnt even have to call.... but when they make it hard to call, it seems like they just want to avoid their errors...... *sigh*

No wonder most of America has high blood pressure......