Well..... Once upon a time Bell was split up because of their monopolistic power..... Over the years the resulting companies have merged into a company called Verizon who focused on customer service.... But now, they have become a monopoly and have no need for customer service. Yes, its time that they show their monopolistic powers. *sigh* ... At this point I am still on the phone.... Its been over an hour.... Still no resolution. And obviously there will be no compensation for their errors.