Thursday, November 24, 2005

Irritating... thats about all Wal-Mart is good for. Here is an email I just sent to their corporate offices. I'm sure it wont mean much but at least I will feel better.

To: Wal-Mart
From: Bob K Mertz
Subject: Wal-Mart Stores

Everytime I stop in at a Wal-Mart I am completely amazed at the horrible customer service that the company has anymore. Now, because of poor customer service I am put in a dangerous situation and I am very unhappy.

The situation is this. I currently live in Virginia but I am from Pennsylvania. The tires on my car are not fit to be driving in the snow but my direct deposit did not go into my bank account until today. Since I knew of the upcoming weather and I knew that Wal Mart Tire and Lube Express was open on Thanksgiving my plan was to go home for the holiday to PA and drop my car off today at the Wal Mart in Delmont, PA to get tires put on since I knew the weather was going to turn sour today and I would need better tires to travel home to VA. When I got there I was told that Wal-Mart would not put the 195/75 tires on my car because my car calls for 185 tires. The sitatuon, however, is that my car currently has 195/75 tires. As a result, I need to leave for Virginia tomorrow in possibly hazardous conditions without tires because Wal-Mart refused to install tires. Just to check, I called the Wal-Mart store in Greensburg, PA as well as Latrobe, PA and I was told that there is no issue with installing these tires as long as my car currently has them installed, which it does. Unfortunately, neither of these stores had the correct size in stock.

I just can not believe how badly Wal-Mart's customer service has become. I have been repeatedly upset with the customer service at the Sterling, VA and Leesburg, VA stores but I remembered customer service in the PA stores were much better.... at this time, I am realizing that customer service across the entire Wal-Mart chain is going down hill faster and faster. So far, contacting Wal-Mart's coporate offices have given me nothing but promises that still are not materializing.

I understand that this email is not going to make anything better for me and I know that it will not result in any attempt to satisfy me, but at least I can register my complaint and maybe someday Wal-Mart will become the chain that it once was.

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