Subject: T-Mobile and Twitter
Date: December 14, 2007 4:49:07 PM EST
Delivery-Date: Fri, 14 Dec 2007 16:49:27 -0500
Received: from mail by * with spam-scanned (Exim 4.54) id 1J3IP9-00065R-1n for -----@bibleboy.org; Fri, 14 Dec 2007 16:49:27 -0500
Received: from mail1.t-mobile.com ([188.8.131.52] helo=nxprdapirn02.t-mobile.com) by * with esmtps (TLSv1:AES256-SHA:256) (Exim 4.54) id 1J3IP8-00065O-PF for email@example.com; Fri, 14 Dec 2007 16:49:11 -0500
Received: from ([10.1.1.66]) by nxprdapirn02.t-mobile.com with ESMTP id 5502347.80485432; Fri, 14 Dec 2007 13:49:07 -0800
Received: from NXPRDVSMBX02.t-mobile.com ([10.133.32.33]) by waprdmsims02.t-mobile.com with Microsoft SMTPSVC(6.0.3790.1830); Fri, 14 Dec 2007 13:49:07 -0800
Dear Mr. Mertz:
My name is Marianne Maestas and I am with the Executive Customer Relations department of T-Mobile. I am contacting you on behalf of Mr. Robert Dotson in regards to the email that you sent him yesterday evening.
In your email, you express concerns, as you are not able to use your service for Twitter. As you have been advised, Twitter is not an authorized third-party service provider, and therefore you are not able to utilize service from this provide any longer. You indicate your feeling that this is a violation of the Net Neutrality.
T-Mobile would like to bring to your attention that the Terms and Conditions of service, to which you agreed at activation, indicate "... some Services are not available on third-party networks or while roaming. We may impose credit, usage, or other limits to Service, cancel or suspend Service, or block certain types of calls, messages, or sessions (such as international, 900, or 976 calls) at our discretion." Therefore, T-Mobile is not in violation of any agreement by not providing service to Twitter. T-Mobile regrets any inconvenience, however please note that if you remain under contract and choose to cancel service, you will be responsible for the $200 early termination fee that would be assessed to the account at cancellation.
Should you have any further questions, please feel free to contact Customer Care at 800-937-8997. Thank you,
Executive Customer Relations Specialist,
Office of the President,