Saturday, March 22, 2008

eBay does not protect sellers

I received a dispute filed from a buyer nearly 2 months after he had received his items. The only contact from the buyer was made only a few days before while I was away. The auction terms (which eBay refers to as a contract) stated any issues must be reported within 5 days. At this point I expected eBay to step in to ensure the protection of me, the seller, but was frustrated when eBay's response directed me to the "free" service of SquareTrade which eventually tells you that you are unable to receive any action unless you pay for a mediator. I have been incorrectly accused (publicly) of violating the terms and eBay is offering no support or any protection for me. Their only response other than SquareTrade was that I should contact the buyer personally, thus putting any blame on me. Additionally, the same seller has previously left negative feedback with replies indicating he has done the same thing at least 2 times prior to this incident, yet he is allowed to continue with such practices and abuse other sellers on eBay.

For a company that says its a safe place to buy and sell, they sure are missing the whole sell part. Not sure what good buyers are if you don't have any sellers but if this keeps going we might have to see how that scenario would work out.

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